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Proactive Care Network Management

servers

When something goes wrong with your IT, everything grinds to a halt. With a standard break/fix service contract, you have to wait for something to break before your provider can fix it. That equation seems to make sense – even though it could easily result in hours of downtime. But what if you could keep your IT from breaking in the first place?

All of your servers and solutions would be housed within our Integrated Business Technologies data center, greatly reducing the cost of management and maintenance.

 

With Proactive Care Network Management from IBT, you can expect us to deliever.

We provide you with the following:

  • Peace of mind – your systems are monitored 24x7
  • Less downtime – we identify and fix issues before they cause problems
  • Fewer disruptions – we provide most services remotely or overnight
  • Predictable budgeting – all-inclusive, all-you-can-use, flat-rate IT services

 

Proactive Care Managed Services

DescriptionBasicEssentialComplete
24-7 Remote Protection and Alerts
Weekly Executive Summary Report
Antivirus Software Included
Remote Patch Management
Online Client Portal
Warranty and Licensing Management
Scheduled Business Review and Planning Meeting 
Remote Service (8:00AM – 5:00PM / Mon-Fri) 
On-Site Service (8:00AM – 5:00PM / Mon-Fri)  
Onsite Monthly Audit and Network Tune-Up  
Vendor Management  

 

Proactive Care Managed Services Additions

Description
Sonicwall Firewall Management
Line of Business Applications Management
Spam Filter Management
Network Management Alerting

Example Weekly Executive Summary Report

Network Health
99%
Server Disk Space:
Computer OS Graph:
Computer Security Patches:
Company Details
Contact:Point of Contact
Account Manager:IBT
Total Windows Servers:5
Total Windows Workstations:47
Total Servers:6
Total Workstations:47
Total Managed Machines:53
Service Request Statistics:
Escalated Items:
Server Offline Alerts0
Server Disk Space Low0
Failed Backup Jobs0
Total Closed Helpdesk Tickets115
Non-Escalated Items:
Total Notifications114
Business Continuty Indicators:
Network Uptime:
Server Availability100%
Threats Removed:
Email Viruses Removed362
Spam Items Removed107,816
Spyware Items Removed131
Windows Patches Installed60
Automated Systems Run:
Disk Cleanups361
Disk Space Cleared Up15,002 MB
Backup Stats Information:
Successful Backups140
Incomplete Backups0
Failed Backups0
Restores0
Billable Space (GB)165.80

 

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