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Proactive Care Network Management

infrastructure service

When something goes wrong with your IT, everything grinds to a halt. With a standard break/fix service contract, you have to wait for something to break before your provider can fix it. That equation seems to make sense – even though it could easily result in hours of downtime. But what if you could keep your IT from breaking in the first place?

All of your servers and solutions would be housed within our Integrated Business Technologies data center, greatly reducing the cost of management and maintenance.

 

With Proactive Care Network Management from IBT, you can expect us to deliever.

We provide you with the following:

  • Peace of mind – your systems are monitored 24x7
  • Less downtime – we identify and fix issues before they cause problems
  • Fewer disruptions – we provide most services remotely or overnight
  • Predictable budgeting – all-inclusive, all-you-can-use, flat-rate IT services

 

Proactive Care Managed Services

Description Basic Essential Complete
24-7 Remote Protection and Alerts
Weekly Executive Summary Report
Antivirus Software Included
Remote Patch Management
Online Client Portal
Warranty and Licensing Management
Scheduled Business Review and Planning Meeting  
Remote Service (8:00AM – 5:00PM / Mon-Fri)  
On-Site Service (8:00AM – 5:00PM / Mon-Fri)    
Onsite Monthly Audit and Network Tune-Up    
Vendor Management    

 

Proactive Care Managed Services Additions

Description
Sonicwall Firewall Management
Line of Business Applications Management
Spam Filter Management
Network Management Alerting

Example Weekly Executive Summary Report

Network Health
99%
Server Disk Space:
Computer OS Graph:
Computer Security Patches:
Company Details
Contact: Point of Contact
Account Manager: IBT
Total Windows Servers: 5
Total Windows Workstations: 47
Total Servers: 6
Total Workstations: 47
Total Managed Machines: 53
Service Request Statistics:
Escalated Items:
Server Offline Alerts 0
Server Disk Space Low 0
Failed Backup Jobs 0
Total Closed Helpdesk Tickets 115
Non-Escalated Items:
Total Notifications 114
Business Continuty Indicators:
Network Uptime:
Server Availability 100%
Threats Removed:
Email Viruses Removed 362
Spam Items Removed 107,816
Spyware Items Removed 131
Windows Patches Installed 60
Automated Systems Run:
Disk Cleanups 361
Disk Space Cleared Up 15,002 MB
Backup Stats Information:
Successful Backups 140
Incomplete Backups 0
Failed Backups 0
Restores 0
Billable Space (GB) 165.80

 

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