crn5000-inc2015 BPTW logo
Contact us today!
(918) 770-8738
 
 

Integrated Business Technologies Blog

Integrated Business Technologies has been serving the Broken Arrow area since 2007, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: 4 Ways to Improve Customer Service that Any Business Can Do

Tip of the Week: 4 Ways to Improve Customer Service that Any Business Can Do

Providing outstanding customer service is a requirement to be successful in today’s business environment. If you ignore this valuable tenant of business, then you’ve got a competitor who will gladly jump on the opportunity to steal away your customers and prospects by offering better service. What steps is your business taking to make sure that your customer service is second to none?

For this week’s tip, we’ll share four fundamentals of what good customer service looks like, as well as how technology can help.

Be Easy to Work With
Having a customer service team with likable personalities and good communication skills goes a long way when it comes to gaining and retaining customers. That said, it should be fairly obvious that not every employee fits such a profile. It’s, therefore, advantageous if you’re deliberate about putting the employees that are the easiest to work with on the front lines with your customers. Alternatively, having employees with awkward and obtuse personalities serving customers may end up driving them away from your business, and to another company with a more likable customer service team. Depending on what technologies you use to communicate with your customers, some solutions allow customers to rank the quality of service they receive, allowing you to get an accurate picture of your team’s customer service skills.

Meet and Exceed Any Commitments
The customer-business relationship comes with a set of expectations on the customer's part regarding your company’s product and service. Keep in mind that doing the minimum amount of work to meet these expectations will only put your business in the danger zone, seeing as your customers and prospects will be susceptible to being swept away by a competitor that promises to go above and beyond. Remember, if you go above and beyond and exceed customer expectations, you’ll build brand loyalty that will keep customers within the orbit of your organization.

Be Available to Answer Customers
We live in an age where more services are offered 24/7. Maybe your business can’t have a customer service representative on call 24/7, but you can implement communication tools that will allow your staff to be more available to customers.

You can achieve this in two ways: 1) by having your staff carry mobile solutions that allow them to stay in touch with customers while they're on the go, and 2) by equipping your company with multiple ways that customers can reach your team. Regarding the latter, keep in mind that not every consumer prefers to communicate the same way. You’ll want to take advantage of email, phone calls, instant messaging, and more. Even having a designated employee to answer inquiries over various social media platforms will go a long way in serving a customer's needs in a satisfactory manner.

Have an Agile Work Environment
Having an agile work environment really shows when it comes to handling a customer’s request. By having departments equipped with technology that allows them to freely share information and collaborate easily, you’ll be assured that customers will be processed as quickly and efficiently as possible. If you don’t take such efforts, then it’s quite possible for different departments to be their own silos of information, and for a customer’s request to get tied up by a single employee at the top.

For all of these customer service initiatives, you’ll want to collaborate with your IT provider in order to find ways that technology can be integrated into these processes and provide customers with the best experience possible. What technologies can your business implement that will keep your customers coming back for more? To find out, give the IT experts at Integrated Business Technologies a call at (918) 770-8738.

Comments

 
No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Tuesday, 27 June 2017
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

Sign Up for Our Newsletter

  • First Name *
  • Last Name *

      Free Consultation

      Sign up today for a
      FREE Network Consultation

      How secure is your IT infrastructure?
      Let us evaluate it for free!

      Sign up Now!

      freeconsultation
       

      Tag Cloud

      Security Technology Business Management Privacy Managed Service Provider Tip of the Week Internet Microsoft Saving Money Cloud Workplace Tips Business Computing Productivity Backup IT Services Best Practices Hackers Hosted Solutions IT Support Network Mobile Devices Hardware Email Business Malware Software Small Business Smartphones Data Windows Communication Server Upgrade Microsoft Office Mobile Device Management Virtualization Disaster Recovery Business Continuity VoIP Google Mobile Office Efficiency Computer Miscellaneous Vendor Management Gadgets Social Media Quick Tips Innovation Mobile Computing Holiday Windows 10 WiFi Best Practice Bring Your Own Device Passwords Operating System Smartphone Apple Users Spam Wireless Technology BYOD User Tips Trending Content Filtering Remote Computing History Remote Monitoring Alert Internet of Things Going Green The Internet of Things IT Consultant Information Technology Current Events Firewall Android Big Data Unified Threat Management Office Browser IT Solutions Lithium-ion Battery Save Money Gmail Avoiding Downtime Hard Drives App Customer Relationship Management Windows 8 Printer Tech Support Humor Analytics Facebook Managed IT services Saving Time Apps Application Business Growth Network Security Virus Maintenance Customer Service Fax Server Computers Outlook Health Data Management Collaboration Marketing Excel Office Tips Retail Phone System Phishing Ransomware IT service Computer Repair Training Antivirus Employer-Employee Relationship Hacking Social Co-Managed IT Password Digital Payment Artificial Intelligence VPN PowerPoint Risk Management Presentation Budget Router Automation iPhone Inbound Marketing Recovery Outsourced IT Administration Running Cable Wireless Chrome Cybercrime Encryption Save Time Sports Proactive IT Point of Sale Hiring/Firing Mouse Help Desk Website Document Management User Error Statistics Net Neutrality Hosted Solution IBM Mobile Device Competition Data storage Managed IT File Sharing Network Congestion Downtime Social Networking Robot Two-factor Authentication Printing Display Tablet Search End of Support Virtual Desktop LiFi USB Business Owner Hacker Intranet User Business Intelligence Programming Money Analyitcs Education Augmented Reality Safety Licensing Settings Piracy Memory Legal Online Currency Compliance Laptop Cybersecurity Alt Codes Computer Accessories Wi-Fi Macro Documents Halloween Regulations Entrepreneur YouTube Mobility Undo Typing PDF Twitter People 5G Google Drive Company Culture Scary Stories How To Bandwidth Software Tips Gaming Console Cryptocurrency Touchscreen Office 365 Google Docs Flexibility Data Backup Domains Bitcoin Fun Word communications Public Speaking Hacks Wearable Technology eWaste Conferencing Cortana Telephony Adminstration Unified Communications Alerts PC Care 3D Environment Value Knowledge Files eBay Remote Support Samsung Leadership Computing Skype Troubleshooting Streaming Media Debate New Additions Experience Monitors Private Cloud Heating/Cooling Deep Learning Scam Print Server Text Messaging Work Station Crowdfunding Google Wallet Consumers Scheduling LinkedIn Congratulations Writing Public Cloud Law Firm IT Video Surveillance Recycling IP Address Drones Windows 8.1 Update Best Available Buisness Social Engineering Sync Refrigeration Identities Disaster Backups Specifications CIO Mobile Device Managment Cost Management Solid State Drive Bluetooth Digital Signature

      Top Blog

      Basically, any machine that uses fans and vents to cool itself can overheat if airflow is restricted. If you have used a laptop on your lap for an extended session, then you know what we are talking about when the computer becomes hot to the touch. Every portable device is designed a little diffe...
      QR-Code