crn5000-inc2015 BPTW logo
Contact us today!
(918) 770-8738

Integrated Business Technologies Blog

Integrated Business Technologies has been serving the Broken Arrow area since 2007, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: 4 Ways to Improve Customer Service that Any Business Can Do

Providing outstanding customer service is a requirement to be successful in today’s business environment. If you ignore this valuable tenant of business, then you’ve got a competitor who will gladly jump on the opportunity to steal away your customers and prospects by offering better service. What steps is your business taking to make sure that your customer service is second to none?

For this week’s tip, we’ll share four fundamentals of what good customer service looks like, as well as how technology can help.

Be Easy to Work With
Having a customer service team with likable personalities and good communication skills goes a long way when it comes to gaining and retaining customers. That said, it should be fairly obvious that not every employee fits such a profile. It’s, therefore, advantageous if you’re deliberate about putting the employees that are the easiest to work with on the front lines with your customers. Alternatively, having employees with awkward and obtuse personalities serving customers may end up driving them away from your business, and to another company with a more likable customer service team. Depending on what technologies you use to communicate with your customers, some solutions allow customers to rank the quality of service they receive, allowing you to get an accurate picture of your team’s customer service skills.

Meet and Exceed Any Commitments
The customer-business relationship comes with a set of expectations on the customer's part regarding your company’s product and service. Keep in mind that doing the minimum amount of work to meet these expectations will only put your business in the danger zone, seeing as your customers and prospects will be susceptible to being swept away by a competitor that promises to go above and beyond. Remember, if you go above and beyond and exceed customer expectations, you’ll build brand loyalty that will keep customers within the orbit of your organization.

Be Available to Answer Customers
We live in an age where more services are offered 24/7. Maybe your business can’t have a customer service representative on call 24/7, but you can implement communication tools that will allow your staff to be more available to customers.

You can achieve this in two ways: 1) by having your staff carry mobile solutions that allow them to stay in touch with customers while they're on the go, and 2) by equipping your company with multiple ways that customers can reach your team. Regarding the latter, keep in mind that not every consumer prefers to communicate the same way. You’ll want to take advantage of email, phone calls, instant messaging, and more. Even having a designated employee to answer inquiries over various social media platforms will go a long way in serving a customer's needs in a satisfactory manner.

Have an Agile Work Environment
Having an agile work environment really shows when it comes to handling a customer’s request. By having departments equipped with technology that allows them to freely share information and collaborate easily, you’ll be assured that customers will be processed as quickly and efficiently as possible. If you don’t take such efforts, then it’s quite possible for different departments to be their own silos of information, and for a customer’s request to get tied up by a single employee at the top.

For all of these customer service initiatives, you’ll want to collaborate with your IT provider in order to find ways that technology can be integrated into these processes and provide customers with the best experience possible. What technologies can your business implement that will keep your customers coming back for more? To find out, give the IT experts at Integrated Business Technologies a call at (918) 770-8738.



No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Saturday, 21 October 2017
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

Sign Up for Our Newsletter

  • First Name *
  • Last Name *

      Free Consultation

      Sign up today for a
      FREE Network Consultation

      How secure is your IT infrastructure?
      Let us evaluate it for free!

      Sign up Now!


      Tag Cloud

      Security Technology Privacy Business Management Managed Service Provider Tip of the Week Internet Microsoft Saving Money Cloud Productivity Business Computing Workplace Tips Backup Best Practices IT Services Hackers Hosted Solutions IT Support Mobile Devices Hardware Business Network Email Malware Small Business Software Data Communication Smartphones Windows Server Upgrade Mobile Device Management Business Continuity VoIP Virtualization Microsoft Office Google Efficiency Disaster Recovery Miscellaneous Mobile Office Computer Gadgets Vendor Management Innovation Social Media Quick Tips Mobile Computing Holiday WiFi Windows 10 User Tips Smartphone Bring Your Own Device Best Practice Passwords BYOD Trending Operating System Apple Spam Users Remote Monitoring Wireless Technology Going Green Content Filtering Remote Computing Android History Alert Browser Internet of Things The Internet of Things IT Consultant Managed IT services Current Events Information Technology Network Security Firewall Big Data Office Data Management Unified Threat Management IT Solutions Save Money Lithium-ion Battery Tech Support Humor Saving Time Gmail Avoiding Downtime Hard Drives App Customer Relationship Management Windows 8 Analytics Facebook Printer Ransomware IT service Antivirus Business Growth Apps Application Virus Artificial Intelligence Customer Service Hacking Computers Maintenance Fax Server Outlook Managed IT Health Data Backup Collaboration Marketing Phone System Excel Office Tips Retail Phishing Outsourced IT Running Cable Proactive IT Computer Repair Training Social Employer-Employee Relationship Digital Payment Mobile Device VPN PowerPoint User Error Risk Management Password Co-Managed IT Presentation iPhone Budget Automation Administration Router Recovery Inbound Marketing Data Recovery Safety Sports Licensing Settings Wireless Point of Sale Chrome Cybercrime Mouse Save Time Encryption Document Management Hiring/Firing Net Neutrality Project Management IBM Cybersecurity Website Statistics Help Desk File Sharing Mobility Social Networking Hosted Solution Competition Display Network Congestion Tablet Data storage Downtime Two-factor Authentication Robot Search Intranet Virtual Desktop USB Printing Business Intelligence Business Owner End of Support LiFi Hacker User Files Programming Tip of the week Augmented Reality Money Analyitcs Piracy Education Online Currency Refrigeration Disaster Drones Social Engineering Buisness Unified Threat Management Specifications Public Cloud Computer Accessories Identities Cost Management Virtual Private Network Digital Signature Backups Memory CIO Sync Solid State Drive Laptop Company Culture Redundancy Twitter Legal Compliance Wi-Fi Documents Entrepreneur Mobile Device Managment Touchscreen Alt Codes Halloween Macro Undo Regulations People YouTube 5G PDF Typing Scary Stories Networking Google Drive How To Bandwidth Office 365 Wearable Technology Gaming Console Cryptocurrency Domains Data Security Conferencing Google Docs Flexibility Fun Word Software Tips Alerts Bitcoin PC Care Public Speaking Techology Value eWaste eBay communications Cortana Remote Support Hacks Leadership Skype Disaster Resistance Streaming Media New Additions Environment SaaS Text Messaging Adminstration Unified Communications Knowledge Print Server Managed IT Services Work Station 3D Samsung LinkedIn IT Consulting Congratulations Troubleshooting Telephony Video Surveillance Debate Experience Law Firm IT Windows 8.1 Update Heating/Cooling Data loss Recycling Computing Crowdfunding Best Available Data Breach Consumers Monitors Deep Learning Scam Google Wallet Writing Scheduling IP Address Technology Laws Bluetooth Private Cloud

      Top Blog

      Basically, any machine that uses fans and vents to cool itself can overheat if airflow is restricted. If you have used a laptop on your lap for an extended session, then you know what we are talking about when the computer becomes hot to the touch. Every portable device is designed a little diffe...