crn5000-inc2015 BPTW logo
Contact us today!
(918) 770-8738
 
 

Integrated Business Technologies Blog

Integrated Business Technologies has been serving the Broken Arrow area since 2007, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: 4 Ways to Improve Customer Service that Any Business Can Do

Providing outstanding customer service is a requirement to be successful in today’s business environment. If you ignore this valuable tenant of business, then you’ve got a competitor who will gladly jump on the opportunity to steal away your customers and prospects by offering better service. What steps is your business taking to make sure that your customer service is second to none?

For this week’s tip, we’ll share four fundamentals of what good customer service looks like, as well as how technology can help.

Be Easy to Work With
Having a customer service team with likable personalities and good communication skills goes a long way when it comes to gaining and retaining customers. That said, it should be fairly obvious that not every employee fits such a profile. It’s, therefore, advantageous if you’re deliberate about putting the employees that are the easiest to work with on the front lines with your customers. Alternatively, having employees with awkward and obtuse personalities serving customers may end up driving them away from your business, and to another company with a more likable customer service team. Depending on what technologies you use to communicate with your customers, some solutions allow customers to rank the quality of service they receive, allowing you to get an accurate picture of your team’s customer service skills.

Meet and Exceed Any Commitments
The customer-business relationship comes with a set of expectations on the customer's part regarding your company’s product and service. Keep in mind that doing the minimum amount of work to meet these expectations will only put your business in the danger zone, seeing as your customers and prospects will be susceptible to being swept away by a competitor that promises to go above and beyond. Remember, if you go above and beyond and exceed customer expectations, you’ll build brand loyalty that will keep customers within the orbit of your organization.

Be Available to Answer Customers
We live in an age where more services are offered 24/7. Maybe your business can’t have a customer service representative on call 24/7, but you can implement communication tools that will allow your staff to be more available to customers.

You can achieve this in two ways: 1) by having your staff carry mobile solutions that allow them to stay in touch with customers while they're on the go, and 2) by equipping your company with multiple ways that customers can reach your team. Regarding the latter, keep in mind that not every consumer prefers to communicate the same way. You’ll want to take advantage of email, phone calls, instant messaging, and more. Even having a designated employee to answer inquiries over various social media platforms will go a long way in serving a customer's needs in a satisfactory manner.

Have an Agile Work Environment
Having an agile work environment really shows when it comes to handling a customer’s request. By having departments equipped with technology that allows them to freely share information and collaborate easily, you’ll be assured that customers will be processed as quickly and efficiently as possible. If you don’t take such efforts, then it’s quite possible for different departments to be their own silos of information, and for a customer’s request to get tied up by a single employee at the top.

For all of these customer service initiatives, you’ll want to collaborate with your IT provider in order to find ways that technology can be integrated into these processes and provide customers with the best experience possible. What technologies can your business implement that will keep your customers coming back for more? To find out, give the IT experts at Integrated Business Technologies a call at (918) 770-8738.

Comments

 
No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Friday, 18 August 2017
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

Sign Up for Our Newsletter

  • First Name *
  • Last Name *

      Free Consultation

      Sign up today for a
      FREE Network Consultation

      How secure is your IT infrastructure?
      Let us evaluate it for free!

      Sign up Now!

      freeconsultation
       

      Tag Cloud

      Security Technology Privacy Managed Service Provider Business Management Tip of the Week Internet Microsoft Saving Money Cloud Business Computing Productivity Workplace Tips Backup Best Practices IT Services Hackers Hosted Solutions Network Mobile Devices Hardware IT Support Business Email Malware Software Small Business Data Communication Smartphones Upgrade Windows Server Mobile Device Management Microsoft Office VoIP Virtualization Disaster Recovery Business Continuity Google Miscellaneous Mobile Office Computer Efficiency Gadgets Vendor Management Innovation Social Media Quick Tips Mobile Computing Holiday WiFi Windows 10 Passwords BYOD Bring Your Own Device Best Practice User Tips Wireless Technology Operating System Apple Spam Smartphone Users Internet of Things Remote Monitoring The Internet of Things Trending Going Green Content Filtering Remote Computing History Alert Big Data Office IT Solutions Browser Save Money Lithium-ion Battery IT Consultant Information Technology Current Events Android Firewall Unified Threat Management Windows 8 Analytics Facebook Managed IT services Printer Tech Support Humor Saving Time Avoiding Downtime Gmail Hard Drives App Customer Relationship Management Phone System Collaboration Marketing Data Management Excel Network Security Office Tips Retail Ransomware Phishing Apps Application IT service Virus Business Growth Maintenance Fax Server Customer Service Outlook Health Computers Outsourced IT Administration Presentation Router Inbound Marketing Budget Automation Computer Repair Antivirus Recovery Running Cable Social Digital Payment Mobile Device Training Artificial Intelligence VPN PowerPoint Risk Management Employer-Employee Relationship Co-Managed IT Hacking Password iPhone Competition Business Intelligence Network Congestion Downtime Two-factor Authentication Augmented Reality Search USB Piracy Virtual Desktop Business Owner Encryption Sports Hacker Proactive IT User Point of Sale Programming Mouse Analyitcs Money Education Document Management Safety Net Neutrality IBM Settings Hosted Solution Licensing Wireless Data storage Chrome Managed IT Cybercrime File Sharing Save Time Robot Help Desk Social Networking Hiring/Firing Printing Display User Error End of Support Tablet LiFi Website Statistics Intranet Congratulations Fun Writing Adminstration LinkedIn Law Firm IT Video Surveillance Private Cloud 3D Word Public Speaking Drones Windows 8.1 Update Recycling Cortana Social Engineering Best Available eWaste Buisness Public Cloud Identities Backups Knowledge Environment CIO Scam Bluetooth Sync Solid State Drive Legal Scheduling Online Currency Samsung Experience Compliance Troubleshooting Debate Computer Accessories Mobile Device Managment Heating/Cooling Alt Codes Consumers Crowdfunding Regulations YouTube Cybersecurity Typing IP Address Google Drive Company Culture Twitter How To Bandwidth Disaster Touchscreen Mobility Refrigeration Cryptocurrency Google Docs Specifications Flexibility Macro Digital Signature Software Tips Cost Management Bitcoin Memory Laptop communications Hacks Wearable Technology Data Backup Wi-Fi Documents Conferencing Halloween SaaS Gaming Console Entrepreneur Unified Communications Undo Alerts PC Care 5G PDF Value People eBay Scary Stories Telephony Computing Remote Support Leadership New Additions Office 365 Monitors Skype Streaming Media Print Server Text Messaging Files Deep Learning Domains Google Wallet Work Station

      Top Blog

      Basically, any machine that uses fans and vents to cool itself can overheat if airflow is restricted. If you have used a laptop on your lap for an extended session, then you know what we are talking about when the computer becomes hot to the touch. Every portable device is designed a little diffe...
      QR-Code