Proactive Care Network Management

Integrated Business Technologies – IT Computer Support – Tulsa, OK
Stop waiting for your technology to break

When something goes wrong with your IT, everything grinds to a halt. With a standard break/fix service contract, you have to wait for something to break before your provider can fix it. That equation seems to make sense – even though it could easily result in hours of downtime. But what if you could keep your IT from breaking in the first place?

With Proactive Care Network Management from IBT, you can expect:

  • Peace of mind – your systems are monitored 24/7
  • Less downtime – we identify and fix issues before they cause problems
  • Fewer disruptions – we provide most services remotely or overnight
  • Predictable budgeting – all-inclusive, all-you-can-use, flat-rate IT services

Proactive Care Managed Services

Description Basic Essential Complete
24-7 Remote Protection and Alerts
Weekly Executive Summary Report
Antivirus Software Included
Remote Patch Management
Online Client Portal
Warranty and Licensing Management
Scheduled Business Review and Planning Meeting
Remote Service (8:00AM – 5:00PM / Mon-Fri)
On-Site Service (8:00AM – 5:00PM / Mon-Fri)
Onsite Monthly Audit and Network Tune-Up
Vendor Management

Proactive Care Managed Services Additions

Description
Sonicwall Firewall Management
Line of Business Applications Management
Spam Filter Management
Network Management Alerting

Example Weekly Executive Summary Report

Network Health
99%
Server Disk Space:
Computer OS Graph:
Computer Security Patches:
Company Details
Contact: Point of Contact
Account Manager: IBT
Total Windows Servers: 5
Total Windows Workstations: 47
Total Servers: 6
Total Workstations: 47
Total Managed Machines: 53
Service Request Statistics:
Escalated Items:
Server Offline Alerts 0
Server Disk Space Low 0
Failed Backup Jobs 0
Total Closed Helpdesk Tickets 115
Non-Escalated Items:
Total Notifications 114
Business Continuty Indicators:
Network Uptime:
Server Availability 100%
Threats Removed:
Email Viruses Removed 362
Spam Items Removed 107,816
Spyware Items Removed 131
Windows Patches Installed 60
Automated Systems Run:
Disk Cleanups 361
Disk Space Cleared Up 15,002 MB
Backup Stats Information:
Successful Backups 140
Incomplete Backups 0
Failed Backups 0
Restores 0
Billable Space (GB) 165.80

Proactive Care Managed Services from IBT provide you with more reliable performance and more predictable expenses. That means you get more value from the technology you’ve already invested in, while actually reducing the total costs of IT problems and the resulting downtime.

Want to take advantage of a breakthrough alternative to break/fix?

What are you waiting for? Contact us.
Phone: (918) 770-8738

Areas Covered

We provide a range of Computer Support, Network Services and IT Support in Tulsa, Broken Arrow, Muskogee, Bartlesville, Owasso, Jenks, Sand Springs, Bixby, Claremore, Sapulpa, Glenpool and Okmulgee.

Local experts who can visit on-site: Broken Arrow Computer Support, Tulsa Backup and Data Recovery, Bartlesville Network Services, Owasso Cloud Computing, Jenks Phone Services, Broken Arrow Email and Spam Protection, Tulsa Computer Support, Muskogee Hosted Solutions.