A Westchester County, New York, practice has surged from 16 physicians in 1996 to 250 physicians today thanks to care transformation driven by analytics.
Westmed Medical Group, which operates five large ambulatory care sites staffed by both primary care and specialist physicians, currently has more than 250,000 patients and $285 million in annual revenue.
Under the group’s “industrial” care model, process and procedure data is analyzed to determine what clinical tasks can be shifted from physicians to nurses, what workflows can be streamlined to enhance patient care, and what tests can be reduced, for example. Westmed CEO Simeon Schwartz says “That allows us to get our arms around the care process. If a neurologist is doing twice the number of MRIs for headaches than anyone else, we now understand why that's happening and we've put in a headache approval form.”
Strengths and weaknesses in clinical staff performance are shown in user-friendly dashboards so care providers can see what they are doing. This is key to the group’s success, says Schwartz. “The fundamental nature of our management strategy is that we do not tell doctors what to do—we show them what they are doing,” he says, noting that physicians are highly data-driven and tend to do the right thing.
The results of Westmed’s efforts have been monumental. Staffing is 3.91 employees per physician vs. 5.5 for the average multispecialty group. And, Westmed operates at 12.8 percent below the American Medical Group Association (AMGA) median for practice overhead even though it’s located in one of the most expensive areas of the country.
Do these numbers feel unattainable in your practice? The truth is, with a properly implemented and maintained system and analytics platform, they are actually quite attainable. If you are looking to learn more about how you can improve your practice, contact us today to learn about the systems we offer and how they can help.